Shipping policy
Welcome to Quick Ceylon
At Quick Ceylon, we are committed to delivering authentic Sri Lankan spices and traditional products from the heart of Ceylon to customers around the world. We carefully pack every order to maintain product quality, freshness, and safety during transit.
Order Processing
All orders are processed after successful payment confirmation.
Orders are carefully selected, quality-checked, packed, and prepared for shipment. Processing time may vary depending on product availability, order volume, and public holidays.
Once your order has been shipped, you will receive a confirmation message with available tracking details.
Estimated Delivery Time
Delivery times may vary depending on:
- Destination country
- Selected shipping method
- Customs clearance process
- Local delivery services
International orders may experience unexpected delays due to customs inspections, weather conditions, public holidays, or other circumstances beyond our control.
Shipping Charges
Shipping charges are calculated based on the destination country, package weight, and selected shipping method. The final shipping cost will be displayed during checkout before completing your purchase.
Order Tracking
Where tracking is available, tracking information will be provided after your order has been dispatched. Customers can use this information to monitor the progress of their shipment.
Customs, Duties, and Taxes
International customers are responsible for any customs duties, import taxes, or additional charges applied by their country’s authorities.
Quick Ceylon is not responsible for delays caused by customs procedures or additional charges imposed by the destination country.
Delivery Information
Customers are responsible for providing accurate shipping details, including name, address, and contact information.
Quick Ceylon cannot be held responsible for delays, lost deliveries, or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Damaged or Missing Packages
If your order arrives damaged or you believe your package has been lost during delivery, please contact us as soon as possible with your order details and supporting information. We will review the issue and assist you accordingly.
Contact Us
If you have any questions regarding shipping, delivery, or your order, please contact our customer support team.
Thank you for choosing Quick Ceylon and supporting authentic Sri Lankan products. We are proud to share the taste, tradition, and quality of Ceylon with the world.